ORDER PROCESSING AND SHIPPING AT ISLA & LOOM
At Isla & Loom we are committed to offering you a simple, transparent and hassle-free shopping experience. From the moment you place your order until it arrives at your door, we want you to feel well informed and looked after with care. Below you will find a clear description of how your order is processed, shipped and delivered.
HOW TO PLACE AN ORDER
Placing an order at Isla & Loom is simple and intuitive. Here is how it works:
- SELECT YOUR PRODUCTS Visit the product page and add the items you want to your cart. Before clicking "Add to cart", make sure you have selected the correct size, colour or variant.
- REVIEW YOUR ORDER When your products are in the cart, click "Checkout". Carefully enter your shipping and contact details to avoid problems with processing or delivery.
- CHOOSE YOUR SHIPPING AND PAYMENT METHOD After entering your address, you will be asked to choose your preferred shipping and payment method. All payment options are protected with SSL encryption to guarantee your security.
We accept:
- Credit cards (Visa, Mastercard, Maestro, American Express)
- Apple Pay
- Google Pay
- Shop Pay
- COMPLETE YOUR ORDER Click "Complete order" to go to the payment page and follow the instructions to finish your purchase. If you have any problems, our customer service team is ready to help you.
ORDER PROCESSING TIME
Orders are normally processed within 24 hours on business days. Orders placed on Friday evening or during the weekend may be processed on the next business day.
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can check the status of your shipment.
SHIPPING AND DELIVERY TIME
Once your order has been processed, it is shipped immediately. The average delivery time is 5 to 10 business days, depending on your location and the logistics routes of our international distribution centres.
You can track your order at any time through our order tracking page.
FREE SHIPPING ON ALL ORDERS
At Isla & Loom shipping is always free, with no minimum order amount. Regardless of what is in your cart, you will never pay additional shipping costs.
CUSTOMER SERVICE
Do you have any questions or need help? Contact our customer service team at: support@isla-loom.com
We are always available to make sure you receive the help you need as soon as possible.
At Isla & Loom, your satisfaction is our priority. We are committed to delivering your order quickly, safely and reliably, always.